Lowongan CUSTOMER SERVICE OFFICER, BASED IN SOUTH JAKARTA

JOB VACANCY

Global Assistance and Healthcare, a well-established international medical assistance provider to the Insurance, Oil and Gas, Mining and other corporate sector is inviting highly motivated individuals to fill in the position of:

CUSTOMER SERVICE OFFICER
(BASED IN SOUTH JAKARTA)
   
Responsibilities:

Handling incoming / outgoing communications (phone calls, email, faxes) notably from international clients and / or patients requiring medical help in Indonesia and South East Asia
Identifying the request (medical assistance, coverage of medical expenses, medical evacuation, etc...)
Proceeding the request in activating our medical team and all type of providers around South East Asia with a permanent attention to costs and efficiency
Arranging medical evacuations (with commercial flight or air ambulance)
Answering to all our dedicated phone lines (for insurance, assistance company or various clients)
Coordinating and following up the case with international clients.

Requirements :

Male/Female, age max. 35 years old
Willing to work on 24/7 rotating shift without exception
Bachelor’s Degree from any Major with GPA minimum 2.75 (scale of 4) from reputable universities
Experienced in travel arrangement is a plus
Fluent in English is a must
Possess a basic knowledge base as well as insurance products
Capable to demonstrate high confidence, assertiveness and tact in difficult setting Education:
Customer Service oriented
Multitasking capability, able to manage several simultaneous situations

Should you interest in the above positions, please send your application letter including photo, resume and contact number to:

hrd@global-assistance.net

Put Subject on E-mail: OPSYH_(and your full name)

All applications will be treated confidentially and only short-listed candidates will be notified for interview