Vacancy for Call Center Operation Manager

Call Center Operation Manager
Jakarta Raya
Responsibilities:

Manage a large Inbound Contact Contact Center to deliver customer service excellence second to none.
Implementing reviewing and improving contact center policies and procedures and services standards
Manage the call center floor
Maintaining up-to-date knowledge of industry developments and involvement in networks;
Produce quantitative and qualitative reports on Call Center Operations
Build relationship with and gain trust of client/s to maintain and grow the business with them

Requirements:

Minimum university degree (S1), from reputable university with minimum GPA: 3.00
5 to 10 years supervisory/managerial experience in a contact center environment in service industry (e.g. telecommunication, banks, consumer goods, technology, airline, tourism, hospitality)
Fluent in English both oral and written,; excellent communication, presentation and interpersonal skills
Experience in managing team, motivating, coaching & inspiring team members to achieve excellent service or sales target is necessary
Ability to deal with people from all levels professionally; effective planning, organizing, delegating and time management skills
Experience and skill in areas such as process development & audit, quality management & training, as well as workforce management and reporting are highly desirable.
Analytical and process oriented; Microsoft Office skills essential

Preference will be given to applicants with working experiences in the same industry sector opposite the requirement. It your qualifications and experiences are solid enough to meet the right standards of our clients, you are encouraged to send your application letter (with contact details) along with detailed CV in English, recent photo and expected salary, quoting the appropriate position, within 1 week from this ad, to:

 
PT.   InterMatrix   Search   Consultants
Prince    Center  6th Floor  Suite  608
Jl. Jendral Sudirman Kav. 3-4
Jakarta  Pusat 10220
Email Address: intermatrixconsultant@yahoo.com / recruitment@intermatrixconsultants.com